![]() Resellers are not customers, they are part of the Kerio machinery, no wonder they don't like criticism of their products. Ofir wrote on Wed, 06 March 2013 22:37 I think having resellers on the forums creates a bias in favour of Kerio and it explains why my karma is negative. I understand that you are frustrated but want to urge you to be aware of your language if you want other forum members and the people at Kerio to take you seriously. It makes it look like you have a personal problem with Kerio instead of a professional one. ![]() Your constant use of words like 'suckers' and the generalisation that speaks out of it isn't making your case any stronger. If you don't believe the 'under the hood stories.thats your personal problem. If you don't care about the new features then simple don't buy upgrades anymore. Again I would take a serious look at environment variables here. I have never experienced the webmail login problems you are describing, and never heard of it before today. They will pick it up and put it through directly to the dev. Otherwise you should have a number for an open ticket and email that to your local Kerio Distributor. Tickets are only closed when they're solved. Have you entered a support ticket in those 6 years? Because if so then it should have been solved. Regarding the office hours I can't comment as I don't have UK based servers. But since version 7.0 those problems have been solved and we have not seen them anymore. ![]() And yes there were issues on the mac and linux versions with stopping the service. We have Kerio running on dozens of servers, Mac, Linux and Windows. This is not meant as a comment about your expertise but maybe you should have a look at those servers then. I will look for the arguments other people made in a minute but let me first react on the rest of your post. That in my opinion is far more important than being on-topic, but I still insist that I was 100% on-topic. People should stop being suckers and demand that products they paid for work as advertised. We should have a server that works reliably and we shouldn't be treated like wallets. But so should the people who pay for it all - the customers. From our point of view, the feature set has been reduced, support decimated and the price doubled.Īll that said, Kerio Connect is a good product and the people that make it should be rewarded for their efforts. I don't care about any of the new features, neither do my clients. I expect a basic problem fixed in less than 6 years. So, no, I don't buy the 'under the hood' stories. Logins to webmail can sometimes take 5 to 10 minutes for no reason. Office hours still default to start at 2PM in the UK. If you sit on the fence for too long you will get a hole in your pants.Īfter 6 years of complaining - it's still impossible to stop Kerio on any of my servers without getting error messages and corrupt index files. I fail to see what your point is here too. All people did was to demonstrate their naivety about pricing changes and business practices. If they have then please point me to the relevant post, I must have missed it. No one made any point that explained why prices should double every 5 years. More will get taken out of, subscription-only, and that vicious circle will continue until a company is dead.īut for now, the majority thinks that the price increase is worth the product and Kerio only keeps growing. you could go on for ages with these improvements.Īnd yes there have been serious improvements made in all those years.īut only you/the customer can decide if that is justifiable, for some it will, for some it won't.Īnd if the majority thinks it isn't justifiable then in a couple of years it will be noticed. An end user will never see them but they make sure his new Outlook version keeps working, his phone keeps syncing, the backups are not corrupt, the software demands less resources. The problem is mostly that probably 85% of those changes are 'below the hood'. But there has been tremendous amounts of work put in Connect. Yes the pricing has significantly increased, and the paid support and exclusion of anti-virus products didn't help either. Instead of immediately reacting on other posts which usually results in posting reply's driven by emotion. It often helps to write a reply, put it aside and after a while read it again to take the sharp edges off and then post it. It's good that someone brings the pricing to discussion but in the other topics you have taken it very far by just simply not accepting any argument that doesn't fit into your vision.Ī constructive discussion about the pricing can only live on if all participating parties in a discussion are willing to listen to each others arguments and react on those in a civilised and constructive way. ![]() Sorry mate but the bad karma is due to your constant hammering on the price points. Re: Kerio Connect price increases over the last 5 years
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